Customer & Operations

Customer & Operations

Our group assists organisations to make better operational decisions based on a more complete understanding of their opportunities and risks.

Our group assists organisations to make better operational decisions.

Whatever the industry or sector, public or private, a strong strategic focus is critical to an organisation’s continued growth and success. It enhances stakeholder and community confidence, aligns operational processes and practices with corporate and national objectives, and opens the way to long-term, sustainable performance improvement.

Yet strategic development is perhaps the most difficult task confronting our boards and managers. As a result, many strategies often lack clarity and vision and consequently are often difficult to implement. It remains imperative to match strategy with efficient and effective operations. KPMG focuses on delivering an aligned, practical and risk informed approach led by customer/citizen requirements expressed as future operating models.

How we can help

KPMG’s Customer & Operations group assists private and public organisations to make better strategic decisions based on a more complete understanding of their opportunities and risks. This includes helping our clients to rethink their existing business operations (efficiency and effectiveness) and to develop relevant and appropriate policies and programs.

We offer rigorous and objective insight into organisational performance, industry trends, policy imperatives and competitive forces.

We work collaboratively with our clients to develop strategies to ensure that improvements are sustainable.

We provide market-leading expertise in:

  • policy development
  • procurement and supply chain advisory
  • business performance improvement
  • public sector program design, management and evaluation
  • customer and growth strategy
  • demographic analysis.

All our services draw on KPMG’s global network of firms. We have the relevant expertise on board each time we engage with our clients.

Our Customer & Operations group includes the following main, interrelated service offerings:

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