KPMG's Digital Consulting Services can help you to enhance experience of your customers, operational productivity and internal people collaboration by leveraging the potential of digital technologies such as social media, cloud, analytics and mobility.
KPMG can also help you transform your operating model and value chains to improve benefits from the use of digital technologies for your customers, employees and shareholders.
KPMG’s Digital Consulting professionals, have extensive experience of working with business and technical leaders across financial services, retail, technology, media, telecommunications, consumer markets, government, education and healthcare organisations.
We can assist you with:
• digital strategy, digital transformation and digital roadmaps
• social media intelligence, research, diagnostics and monitoring to mitigate risk and competitive advantage
• customer experience management
• mobile application solutions – design and delivery
• web effectiveness and content management
• omni-channel strategy creation and execution
• new digital operating models and value chains
• digital risk management
• digital governance
• program and project management of digital initiatives.
Today’s leading financial services companies are operating in a new and more complex environment; one where the fundamental definition of how customersexperience and interact with a bank is being challenged and redefined. Leading companies are also facing competition from a myriad of nontraditional providers and as we’ve seen, banks of all sizes have been burdened with increasing regulations and mounting demands for skilled resources. One bank executive summarized the environment best — we are operating in a marketplace under siege.