Engage with your customers on their terms | KPMG | ZA

Engage with your customers on their terms

Engage with your customers on their terms

Become a more customer-centric, more profitable enterprise.

Become a more customer-centric, more profitable enterprise.

Digital disruption and rising customer expectations are creating unforgiving markets where loyalty is hard won and easily lost. If you can’t deliver what your customers want, when and where they want it, they will go to someone who can. But there is no point in creating a breakthrough customer experience if the new business model runs at a loss. KPMG teams offer a suite of services that can help you achieve profitable, sustainable growth through customer-centric thinking. This is all about getting close to your customers and staying there.
 
How we help you do that:
  • Customer Experience & Value Management
  • Customer Profitability
  • Customer Strategy
  • Marketing
  • Omnichannel
  • Product Lifecycle Management
  • Sales & Service
        Strategy & Operations teams can assist our firms’ clients with:
    rapid value procurement ocuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.
    working capital management designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.
    supply chain optimization  advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.

    business integration

     

     

     

    advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.
    customer management provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition.

        Strategy & Operations teams can assist our firms’ clients with:
    rapid value procurement ocuses on optimizing strategic sourcing, consolidation of the supply base, improved contract management, improved inventory management through purchase execution and procurement process effectiveness.
    working capital management designs and embeds approaches to develop and implement visibility, control and generation of cash and working capital across the business operations.
    supply chain optimization  advises on lean manufacturing, lean six sigma, operations, product lifecycle management, logistics, sourcing, and distribution.
    business integration advises on mergers of business organizations (called post merger integration), shortly after a deal is finalized or years after many mergers have been executed.
    customer management provide insights in to managing the entire life cycle of a customer, helps with visibility into customer segmentation and assists in increase customer retention and acquisition.

Connect with us

 

Request for proposal

 

Submit

Key contacts