Capability Reviews as the Key to Sustainable | KPMG | KE

Capability Reviews as the Key to Sustainable performance improvement in the Public Service

Capability Reviews as the Key to Sustainable

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In spite of heavy investments in public service delivery, the citizens’ expectation gap continues to widen. Many governments in developing economies are unable to meet citizens’ expectations in the quality of public services. This brief is based on the experience of IDAS advisors in undertaking capability reviews across several ministries, departments and independent agencies looking at the history and key drivers of public service delivery, linking institutional capacity to results. 

© 2017 KPMG Advisory Services Limited, a Kenyan Limited Liability Company and a member firm of the KPMG network of independent member firms affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. All rights reserved.

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