There’s no lack of literature detailing the attributes of high-performing organizations. With the demands and pressures on healthcare organizations in a constant state of flux, however, attaining excellence is the aspiration of many, but the achievement of few.
There are several common themes that can help build a strong foundation for organizational excellence. KPMG International’s 2013 publication, The More I Know, the Less I Sleep, introduced four building blocks required to achieve a ‘high reliability’ healthcare organization:
To achieve excellence, organizations must also have the right culture in place. When it comes to culture, there are some common traits among leading healthcare organizations, specifically:
At the same time, it is important to incorporate robust measurement processes along the way to help gauge the overall health of the organizational culture, along with other key metrics.
© 2017 KPMG International Cooperative (“KPMG International”), a Swiss entity. Member firms of the KPMG network of independent firms are affiliated with KPMG International. KPMG International provides no client services. No member firm has any authority to obligate or bind KPMG International or any other member firm vis-à-vis third parties, nor does KPMG International have any such authority to obligate or bind any member firm. All rights reserved.