Advancing Patient-Oriented Healthcare

Report on Advancing Patient-Oriented Healthcare

KPMG report offers a transformation plan to help achieve coordinated and accountable care.


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Health needs are changing fast, and healthcare organizations must transform to provide more coordinated and accountable care in order to keep pace, according to a new report published by KPMG International, What works: Paths to population health. The report describes the steps health organizations need to go through to reshape themselves and their services in order to achieve coordinated care.

“Healthcare organizations I meet with around the world are struggling to convert the theory of coordinated and accountable care into practice,” says Dr Mark Britnell, Chairman and Partner Global Health Practice and Partner, KPMG in the UK. “Our report provides a practical, step-by-step guide to the process. By systematically addressing complexities such as governance, funding, and infrastructure, the report helps to simplify the issues that need to be managed while providing a powerful rationale for the transformation of the entire care process.”

The report leads health organizations through eight key questions that need to be answered to put a coordinated health system in practice, with case studies that show how organizations are having success today:

The report also includes a ‘Coordinated care maturity matrix’ that enables organizations to evaluate their progress in implementing the actions required to achieve accountable and coordinated care.

According to the report’s lead author, Joe Kuehn, Partner, KPMG in the US, “Developing a truly coordinated system cannot be a single ‘big bang’ change project. It is a journey that requires health systems to take time to develop the necessary capabilities, infrastructure and development across a wide range of activities to achieve the goal of a coordinated care model that works to benefit the health of the entire population.”

For further information, contact

Kent Miller

Global Communications 

KPMG International

+1 908-313-5037 (mobile)

About the report

What works: Paths to population health — Achieving coordinated and accountable care outlines the steps health organizations need to take to build coordinated and accountable care with patients at the center of the system. The report calls on organizations to ask themselves eight questions as they move from theory to practice. The questions cover: a shared narrative by which to understand the journey; a governance structure to enable the coordinated control of a patient’s health plan; identifying the target population; gaining the support of that population for change in the system; building a strong infrastructure to support the changes; aligning the flow of funds to patients’ needs; ensuring new approaches to care delivery are in place; having the right technology platform to support the new model of care. A number of case studies from around the world show how health systems are coordinating their care and improving health outcomes as a result. 

KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 155 countries and have 174,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

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