As a property and casualty (P&C) insurer, can you say with confidence that you know your customer? Do you know your customer’s motivations, preferences, and needs? Does your customer agenda inform your business strategy? And do all relevant parts of your organization that affect customer experience, directly or indirectly, understand and act in accordance with your identified customer agenda?
Our report, `Aligning behind your customer agenda', highlights how the P&C insurance industry as a whole is lagging other industries significantly in applying and extracting the value from being a connected enterprise.
Our report provides some practical insights on the fundamental capabilities essential for P&C insurance companies to become a customer-centric, agile and digitally transformed connected enterprise.