A growing middle class, young insurable population and increased awareness of the need for protection and financial planning for life stage needs are driving the life insurance sector in India to new heights and customer service is key. To keep up with this evolving market demand, Max Life Insurance needed to digitize its business to serve customers faster and more efficiently – and drive significant growth plans – it chose KPMG in India to transform operations via single, streamlined enterprise resource planning (ERP) platform.
The result? Max Life digitized and automated an array of business and financial processes – boldly propelling the company into the 21st century andforging significant new competitive advantages. The new Oracle based solution instantly delivers a 360-degree view of business and financial data while providing critical new insights via analytics. Beyond creating dramatic new time and cost efficiencies for the client, KPMG in India created a customized self-serve system that allows Max Life’s 9,500 employees to easily manage travel bookings and expense accounts.
With ambitious growth plans on the horizon, Max Life is now solidly positioned to take its business to the next level in the digital age.
Varun Sohar, KPMG India