‘We were looking for a partner, but what we got was a colleague.’ It was a familiar story: outdated systems and heavily manual processes led to multiple inefficiencies, with errors, re-works and multiple reconciliations getting in the way of smooth financial management and reporting. We had plenty of experience of large-scale back-office implementations, so we were all over the technology. But a key success factor was a business-first approach that sought to blend everything from organizational design to stakeholder engagement in one capability.
Together we and Cigna created a platform that was designed to support future evolution and to deliver immediate improvements in performance and efficiency. Another client comment underlines our commitment to shoulder-to-shoulder collaboration: ‘When you see the project team working together, you can’t tell who is Cigna and who is KPMG.’
Don Mailliard, KPMG in the US