Virtually every client I talk with today wants to know more about digital labor. Initially they see it as a way to reduce costs but over time they hope to find broader benefits. For example, organizations can get better-quality work when human error is reduced by software-coded “bots,” while these robots working 24/7 free individuals (theoretically) to do more strategic work than in the past.
But potential advantages can camouflage other challenges. In many ways digital labor is similar to business and information technology outsourcing and raises similar questions, such as:
It’s one thing for machines to take the lead in decision making but quite another when they are allowed to remove humans from making final decisions. As cognitive solutions become more sophisticated, business leaders must ensure that the following guidelines are followed:
Robotic process automation and cognitive technologies are evolving much faster than most predicted, but this is the reality of today’s market. The winners will be vendors, service providers and end-user organizations that can most efficiently and best integrate emerging automation technologies and can also clearly understand the potential that lies at the core of digital labor: the humanity to create new and better lives.
In this inaugural edition of KPMG’s Anticipate podcast series, Robert Bolton explores the cognitive automation revolution; its implications on...