Succeeding in Disruptive Times: Three Critical Factors for Business Transformation Success

Succeeding in Disruptive Times

KPMG’s research points to three critical factors that make the difference between transformations that realize optimum value, and those that come up short – capabilities that enable customer focus, continual innovation, and agility.

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Major organizations across the globe are attuned to the urgent need to transform their business and operating models, in light of evolving customer behaviors, disruptive technologies, regulatory policies, and globalization. Yet many senior executives feel their organizations are not capable of driving the transformational changes necessary to create higher-performing organizations.

Senior executives are alert to the rapidly unfolding risks and opportunities, but many lack key capabilities to respond effectively. These are among the top conclusions of KPMG’s 2016 research on business transformation, based on survey responses and interviews with more than 1,600 senior executives across industries in 16 countries.

In fact, KPMG’s Global Transformation Study found that 96 percent of organizations are in some phase of transformation, and nearly half have completed at least one transformation initiative in the past 24 months. While this flurry of activity suggests that most organizations are on the right path – by rethinking the fundamentals of their business models and introducing major changes to the way they operate – the KPMG study also reveals widespread doubts among many senior executives that their intensive efforts will bear the necessary results and ultimate value.

KPMG’s research points to three critical factors that make the difference between transformations that realize optimum value, and those that come up short – capabilities that enable customer focus, continual innovation, and agility.

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