There’s no lack of literature detailing the attributes of high-performing organizations. With the demands and pressures on healthcare organizations in a constant state of flux, however, attaining excellence is the aspiration of many, but the achievement of few.
There are several common themes that can help build a strong foundation for organizational excellence. KPMG International’s 2013 publication, The More I Know, the Less I Sleep, introduced four building blocks required to achieve a ‘high reliability’ healthcare organization:
To achieve excellence, organizations must also have the right culture in place. When it comes to culture, there are some common traits among leading healthcare organizations, specifically:
At the same time, it is important to incorporate robust measurement processes along the way to help gauge the overall health of the organizational culture, along with other key metrics.