The convergence of robotic process automation (RPA), machine learning, cognitive platforms, and advanced analytics represents the most disruptive force since the Industrial Revolution.
RPA is currently expanding into call centers and low-level, transactional business services, and will eventually move into higher-skilled roles within the legal, medical, finance, and accounting functions. As more tasks become automated, location strategies will become much less important. This will impact retained organizations, shared services, and third party outsourcing. Specific to shared services and outsourcing, rather than looking to untapped geographic regions – “the next India” – to drive greater profitability, new unexploited potential will be found through digitization and automation.
View our GBS Robotic Process Automation insights report (PDF 187.7 KB) to learn what RPA is, the benefits and challenges RPA will create and the critical questions all GBS organizations should ask.