The new normal for global business services

Digital disruptors and GBS

Forward-thinking organizations are responding to the demands of their customers by taking on the attributes of an “as-a-service” economy.

Global Head of Shared Services & Outsourcing Advisory

KPMG in the U.S.

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New normal

Today’s enterprises are moving to a higher level of value and performance for the delivery of their business services. They are still looking for traditional shared services and outsourcing objectives of reducing costs and maintaining service quality and control, but now they need to get more out of their business services organizations by focusing on more comprehensive business value rather than just efficiency. Forward-thinking business services organizations are responding to the demands of their customers by adopting attributes of an “as-a-service” economy, which their customers are continuing to grow accustomed to.

To learn more about succedding in the "as-a-service" economy, read our report The new normal for global business services.

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