Insights into the 9 key issues impacting GBS.
Service-delivery organizations that embrace the Global Business Services (GBS) model and then climb the ladder toward greater performance maturity can achieve benefits that range from low-hanging-fruit efficiencies to transactional and analytical capabilities that add long-term, strategic value to the business. However, we recognize that today’s global business services leaders face increasingly complex demands and challenges. Below our insights into nine issues impacting GBS.
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