GBS PoV - End-to-end process management

GBS PoV - End-to-end process management

End-to-end process management in GBS organizations is a critical enabler of financial performance.

Global Lead, Shared Service & Outsourcing Advisory

KPMG in the U.S.

Contact

Related content

Global, end-to-end process ownership is one of the most critical enablers of Global Business Services (GBS) success. When a single global owner is in charge of each process, companies can gain the benefits of end-to-end management, even in complex environments that include shared services, outsourcing, and retained organization operations.

End-to-end process management and global process ownership help ensure leading-class performance in terms of costs, performance, compliance, and insights. End-to-end process owners can decrease overall cost and handoffs, and increase quality and speed of execution. They can gain visibility into any duplicative or contradicting efforts and eliminate them. A process organization with end-to-end ownership eliminates territorial barriers, enabling change that may be required to meet higher-level business objectives. 

View our GBS End-to-end Process Management report (PDF 196.9 KB) to learn about the challenges, leading practices and critical questions organizations should be asking about end-to-end process management. 

Global Business Services Homepage

Unlocking the potential to innovate, integrate and transform

 
Read more

Connect with us

 

Request for proposal

 

Submit

KPMG's new digital platform

KPMG's new digital platform