Global, end-to-end process ownership is one of the most critical enablers of Global Business Services (GBS) success. When a single global owner is in charge of each process, companies can gain the benefits of end-to-end management, even in complex environments that include shared services, outsourcing, and retained organization operations.
End-to-end process management and global process ownership help ensure leading-class performance in terms of costs, performance, compliance, and insights. End-to-end process owners can decrease overall cost and handoffs, and increase quality and speed of execution. They can gain visibility into any duplicative or contradicting efforts and eliminate them. A process organization with end-to-end ownership eliminates territorial barriers, enabling change that may be required to meet higher-level business objectives.
View our GBS End-to-end Process Management report (PDF 196.9 KB) to learn about the challenges, leading practices and critical questions organizations should be asking about end-to-end process management.