Change isn’t easy, but it is necessary according to many in the Five Eyes community. In order for defense organizations to be able to respond to issues within a rapidly evolving threat environment, every aspect of the organization must be aligned – that includes technology systems, tools, people and organizational strategies.
ERP solutions can help defense organizations operate more efficiently but it is the people within the organization that will make or break the success of the implementation. That’s why change readiness is so important. The reality is that some organizations are not prepared for transformative change while others will embrace it.
The Ministry of National Defense in Canada has found change readiness to be critical when it comes to transformation. In the case of a recent transformation where the organization had rid itself of several warehouse assets which included significant cuts to personnel “the organization’s operations were able to withstand changes because the organization was change ready,” says [ADD NAME] “The cuts constituted a risk, but the risk was mitigated because Canada’s pipeline of people with appropriate skills was assured.” Organizations can face a backlog in enhancement projects and a delay in the realization of the benefits of the program if they are not equipped, for example, with the right people, to help them prepare for the transformational change that comes with the implementation of an ERP.
Every defense organization should understand where their organization fits with respect to change readiness so that they can develop an appropriate change plan for an ERP or other transformation initiative. Defense organizations with low change readiness can implement a more involved change plan that is focused on conducting extensive stakeholder engagement, communications and training so that people have the opportunity to contribute to and get familiar with changes well before the new systems and processes are introduced.
At the same time, more flexible organizations may use the transformation to spur additional creative thinking. According to discussions with representatives of the Five Eyes community, the key for any defense organization is to evaluate the change readiness of their people and determine a plan of attack to help them embrace change rather than be afraid of it.