Customers, culture and behaviours

Customers, culture and behaviours

Regulatory priorities on culture and conduct issues tend to change according to prevailing political and social concerns. These currently center on acting fairly towards customers in general, and regarding incentives and remuneration in particular. There also remains a strong focus on how firms govern their business operations.

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Regulatory challenges

KPMG’s Financial Services Regulatory Centers of Excellence can provide insights into the implications of the raft of regulatory change.

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