Health needs are changing rapidly, but healthcare systems are failing to keep up, in part because providers believe that the drivers creating today’s fragmented services can somehow end the fragmentation. Healthcare providers must, instead, reshape themselves by focusing on the needs of patients in a coordinated way.
This report describes the practical steps that organizations need to go through to reshape themselves and their services. We look at both coordinated and accountable care – systems designed across a defined population. These practical steps are outlined using eight starting questions that we found organizations need to systematically address to achieve coordinated care. The maturity matrix demonstrates how to self-assess your organization. For those organizations that are leading the way, they are featured in the accompanied case studies.