Executive leadership needed to drive change

Executive leadership needed to drive change

Within the next 3 years, most global companies are expected to undertake the massive project of centralizing their global business services (GBS) within a single organization. But surprisingly few companies plan to empower a senior executive to steer the organization through the change and ultimately manage the single GBS organization. With no one at the wheel globally, companies are unlikely to realize anywhere near the full value that the transformation can bring.

Related content

Executive leadership

This edition of the global Sourcing Advisory Pulse survey explores the need for an executive leader for the GBS function. Topics include:

  • The lack of an executive leader for GBS functions
  • The need to create a customer service culture within the GBS function 
  • Driving value and key takeaways for GBS functions 

To learn more read the Pulse Flash Report or view the SlideShare presentation.

Listen to our webcast replay to hear further information from our SSOA Global leaders. 

 

2ND QUARTER 2014 SOURCING PULSE

This edition of the global Sourcing Advisory Pulse surveys explores the relationship between IT and GBS.

 
Read more

1st Quarter 2014 Sourcing Pulse

Insights into trends in end-user organizations' usage of global business services (GBS).

 
Read more

PULSE HOMEPAGE

To seize opportunities, you need a deep understanding of the issues and options, best practice and global benchmarks, what is in demand now and what innovations will shape the future.

 
Read more

Connect with us

 

Request for proposal

 

Submit

KPMG's new digital platform

KPMG's new digital platform