As business models are transformed to reflect the changing demographics and digital innovations, insurers and intermediaries must also transform their human capital including how they attract, engage and retain talent with the right skills and experience.
Deeply engrained company cultures may need to be changed to create an environment of innovation and collaboration, one that captilizes on insights gleaned from the vast amounts of data now available.
Our recent global insurance survey found that “20 percent of respondents felt the greatest barrier to implementing a data and analytics strategy is obtaining management buy-in.”
As insurers seek competitive advantage through customer- centricity, they may need to re-evaluate their HR strategies.
The next generation of insurers must have the next generation of workers on board.