The growth in multimorbidity and chronic conditions requires a major shift in outlook from a focus on achieving biomedical indicators to one where the goals of the patient define success.
Successful healthcare needs active rather than passive patients. In creating more active patients it will be necessary to not only work with medical issues but to include functional, social and psychological issues.
To develop active patients, healthcare organizations need to understand the assets that the patients' family and carer possess that can be mobilized to better manage their healthcare.
The development of new services that invest in the development of skills and capabilities of patients, their carers and communities to support self-management is a challenge for traditional providers and payers. It may involve:
The emphasis in the discussion of this has tended to be about the technical capabilities to support self-care. The change in culture and in the practice of medicine that is implied by this is at least as significant. Simply adding technology to existing delivery models will not succeed.
Both self-care and shared decision making make demands on patients. In particular they require a greater degree of health literacy and to become 'activated patients'.
Goal orientated healthcare provides the healthcare organization with the capacity to work with patients to achieve their own life goals. This builds on the purely biomedical view of goals and will often gain impetus from the patient's own greater motivation to achieve something that they want and can recognize.
Over the last two decades many industries have changed their value proposition by developing their customers’ capacity to create value. Healthcare is only just understanding how this might transform its own value proposition.