2014 Banking Industry Outlook Survey


2014 Banking Industry Outlook Survey

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customer banking

Building better relationships with customers is paramount for the banking industry. Despite regulatory constraints and rising costs, banking executives need to align key strategic priorities and invest in technology as a focus to provide a better customer experience and keep customers at the heart of decision-making every step of the way.

The banking industry is at a critical juncture where it needs to transform on a number of fronts – most importantly upgrading old and implementing new technology to enhance and simplify the customer experience.

Brian Stephens

National Sector Leader,

Banking & Capital Markets

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