Perspectives

Perspectives

Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the Financial Services sector. Its aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape. New articles will be added regularly so sign up to receive alerts when new content has been added.

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Mobilizing Card Rewards to Drive Customer Engagement

Credit card rewards points and cashback serve as a rare source of excitement for retail banking customers in contrast to more mundane...

 
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A new approach to banking in China

China’s online leaders move into banking: What you should know

Alibaba and Tencent have secured banking licenses for the China market: What are the implications?

 
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Major market banks rise

Major market banks rise in consumer rankings

Major market banks rise in consumer rankings

A KPMG consumer survey finds that retail banks in major markets are delivering a better...

A KPMG consumer survey finds that retail banks in major markets are delivering a better...

 
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KPMG Mexico Report Observes Opportunities

KPMG Mexico Report Observes Opportunities

KPMG Mexico Report Observes Opportunities for Payment Innovation

KPMG Mexico Report Observes Opportunities for Payment Innovation

 
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Consumer Appetite for Mobile - Banks with Opportunity

Consumer Appetite for Mobile - Banks with Opportunity

Mobile banking appears to be gaining steam, with consumers expecting the ability to..

Mobile banking appears to be gaining steam, with consumers expecting the ability to..

 
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Pens and numbers

Are China’s Bank Alternatives A Threat to the West?

Are China’s Bank Alternatives A Threat to the West?

Are Tencent and Alibaba new competition for banks in the west?...

Are Tencent and Alibaba new competition for banks in the west?...

 
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Growth

Banks eye crowdfunders as possible friend, foe or family

Banks eye crowdfunders as possible friend, foe or family

As crowdfunding grows, and sorts out industry issues and growing pains, banks are gauging how the disruptive finance sector may evolve.

As crowdfunding grows, and sorts out industry issues and growing pains, banks are gauging how the disruptive finance sector may evolve.

 
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african consumers

Rising service expectations

Rising service expectations

Banking success in developing markets hinges on delivering better customer experience...

Banking success in developing markets hinges on delivering better customer experience...

 
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Internet-loving Nigerians

Internet-loving Nigerians slow to adopt web banking

Internet-loving Nigerians slow to adopt web banking

Despite their warm embrace of smart phones and social media, Nigerians are not yet...

Despite their warm embrace of smart phones and social media, Nigerians are not yet...

 
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Co-create with FinTech start-ups

Co-create with FinTech start-ups

Banks have begun co-creating with these start-up firms to tap into their.....

Banks have begun co-creating with these start-up firms to tap into their.....

 
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