Perspectives

Perspectives

Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the banking sector.

Perspectives offers unique insight and opinion on emerging customer trends and channel...

Perspectives offers unique insight and opinion on emerging customer trends and channel developments in the Financial Services sector. Its aim is to help you understand how evolving customer needs, technological advances, changing regulation and new industry entrants are impacting the distribution landscape. New articles will be added regularly so sign up to receive alerts when new content has been added.

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Should banks nurture internal innovation or invest in FinTech?

Bank CEOs turn to FinTech companies for solutions to introduce next generation products and compete for millennial customers.

 
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Financial institutions increase their focus on data quality

Data quality, aggregation and validation should not be a routine check-box in a compliance officers’ to-do list – the benefits that extend far beyond.

 
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Banking on Fintech

An overview of global investment trends in Fintech and the potential impact for banking.

 
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Major market banks rise in consumer rankings

A KPMG consumer survey finds that retail banks in major markets are delivering a better...

 
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Biometrics make life easier and safer for customers

Banking is essentially about trust; one way to build trust with customers...

 
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Customer culture is a key strategic priority for banks

Banks of all shapes and sizes have made culture a key strategic priority as they still...

 
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Digital receipts generate new value for bank customers

Looking at how banks can monetize their proximity to customers through digital receipts.

 
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Motivating customers to share their personal data

As banks seek customer consent to access their private data – in order to...

 
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Putting the customer second

Premium customer experience management brands are characterised by their superior cultures.

 
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Perspectives articles archive

View articles from the Perspectives articles archive.

 
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