Customer experience barometer

Customer experience barometer

KPMG’s Customer Experience Barometer is based on an in-depth survey of 5,000 consumers across five major markets and five key service sectors.

Chairman, Global Financial Services

KPMG in the UK


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Getting the right customer experience is critical to success in service-based sectors. This study examines individual brands across five key countries to see how they are performing against the key elements of customer experience.


Customer Experience Barometer

Access the data for KPMG’s Customer Experience Barometer, filter the results by country and service sectors.

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KPMG's new digital platform

KPMG's new digital platform