The Valued Insurer Leading the pursuit to sustainable growth

Leading the pursuit to sustainable growth

Insurers who put customers at the heart of their business are well positioned to outperform.

Insurers who put customers at the heart of their business are well..

What are the fundamental characteristics required by insurers to survive and thrive over the next decade or two?

Examining the performance of insurance firms making up the FT Global 500 over a 12 year period, KPMG identified key attributes that we believe set them apart from their competition. Considering the global mega trends discussed in the Intelligent Insurer, we developed the paradigm, The Valued Insurer to help further explore what insurers need to do to position themselves for profitable future growth.

Attributes for success: Focus, Effecient, Customer Oriented, Agile, Trust

Mapped against the insurance business model, and focused on timely issues that insurers face, the attributes are components of a strategy that puts at its heart the belief that a greater customer experience will ultimately lead to profitable business. While one overarching characteristic is no great surprise – a consistent orientation or refocus by these firms around their end customer–these key attributes merit careful contemplation.

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LEADING THE PURSUIT OF SUSTAINABLE GROWTH – VIDEO

The world is changing fast, requiring insurers to put a greater emphasis on knowing their customers.

 
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CUSTOMER FOCUS

Insurers with a strong customer-orientation are focused, efficient, agile and trusted.

 
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CHANNEL OPTIMIZATION

Investing in the optimization of sales channels will have a far greater impact on profitability than cost...

 
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CUSTOMER INSIGHT

Insurers who seek to better understand their customers buying behaviors and leverage..

 
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SERVICE EXCELLENCE

Successful insurers develop efficient and effective operations organized around their customers’ needs and...

 
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CUSTOMER STRATEGY AND PROPOSITION

Insurers with a customer strategy that includes proposition and product development is essential for creating...

 
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VISION TO ACTION

KPMG provides a clear action plan for insurers who seek to put their customers at the core of their...

 
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WHY KPMG?

A high-level approach to how KPMG supports insurers in their pursuit to long-term profitable growth

 
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Putting the customer first - For real

Insurers face challenges which are in many ways unprecedented.

 
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Insurance

Our insurance practice is led by senior partners with extensive industry experience.

 
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