Director, Advisory Customer Solutions
KPMG in the U.S.
Terry is a director in KPMG in the US’ Customer Advisory practice where he serves as the leader of the Customer Service Transformation Domain. He has over 20 years of experience analyzing, designing, and implementing complex customer experience and service strategies for FORTUNE 500™ clients across the globe, including several involving mergers and acquisitions. He is the author of pending and recognized patents that cover customer ownership, service interaction analytics, and churn analytics.