Ms Serena Gonsalves-Fersch

Senior Manager, Head of KPMG UK’s Cyber Academy


Serena is the head of KPMG UK’s Cyber Academy, a leading-edge centre for bespoke cyber learning. In additional to upskilling KPMG cyber consultants to be the best in the field, Serena built the Cyber Academy to offer clients tailor-made, cross-organisation Awareness Programmes; the creation of a bespoke or gap analysis of an organisation’s Cyber Capability Framework and curriculum; and a deep-dive Technical curriculum with learning paths on Information Protection, Cyber Security and Business Resilience. The academy works in collaboration with leading universities and institutes to offer a blended framework of e-learning, virtual classrooms and workshop-based face-to-face training. With organisations including Thomson Reuters and IBM and now KPMG, Serena has lead a Learning function both within the firm, and for clients as a management consultant. The experience includes creating an L&D function's business facing strategy, the learning operating model, vendor, budget and LMS management, training needs analysis and instructional design. Past experience has also included organizational development, change management, performance management, training and competencies & skills development, and the roll-out of systems relating to Performance Management, Talent Management and Leadership Development.

Areas of expertise

Advisory Risk Consulting

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