The majority of technology CEOs surveyed globally (54 percent) believe that a “return to territorialism” is the greatest risk to their growth, according to a new report by KPMG LLP, the audit, tax and advisory services organization.
KPMG’s tech industry CEO outlook captures the perspectives of 104 tech CEOs globally on a range of key topics, among them, territorialism, growth, technology for social good, cyber and trust, artificial intelligence (AI), customer centricity and millennials. Read the report at:
On their top-line revenue growth outlook next three years
On their headcount growth outlook next three years
“The rise of nationalism and affiliated global economic tensions are among factors bringing caution to revenue growth expectations. Still, nearly nine out of 10 tech CEOs remain confident in the growth prospects for their company,” said KPMG Global and U.S. Technology Sector Leader Tim Zanni. “Tech CEOs are focused on profitability and investing in technology and their people, as well as considering new business models.”
On technology for social good
“There’s a growing expectation for tech leaders to link their strategies with technology for social good. It’s important that CEOs communicate a clear and consistent strategy about their organizations’ vision, and beliefs, and how their strategy is impacting their customers, employees and society at large,” said Zanni.
On customer data, cyber and the importance to growth and trust
“With the pervasiveness of technology and data, securing that data and protecting customer privacy are foundational to maintaining customer trust, market leadership, and regulatory compliance,” said KPMG Technology Industry Cyber Leader Vijay Jajoo,. “Companies are regularly reviewing their cyber security at the highest levels because the risk evolves as quickly as the technology.”
On AI, jobs and biggest benefit over next three years
“More companies are harnessing the powers of AI to augment human decisions. These technologies will allow their employees to focus on higher-value activities, serve customers more effectively and develop better products and services,” said KPMG Intelligent Automation Leader Cliff Justice.
On delivering personalized experiences to customers
Tech CEOs rated their company’s performance:
On the biggest challenges in serving millennials
"Nowhere is the power and potential of millennials more evident than in Asia Pacific, which is home to 58 percent of the world’s millennials. They research products and price. They don’t trust brands so much, but they do trust both their fellow consumers and what their key opinion leaders are saying,” said KPMG Hong Kong Head of Technology Anson Bailey.
KPMG LLP is the independent U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s independent member firms have 197,000 professionals working in 154 countries. Learn more at www.kpmg.com/us.