Firm at ‘top of market’ on services, capabilities; Named a ‘legend’ on client impact ‘Human-centered’ approach cited
NEW YORK, August 23, 2017 – KPMG has been recognized as a global “Leader” in employee experience (“EX”) consulting, according to a recently released report from ALM Intelligence. The recognition underscores the firm’s leadership position in this increasingly competitive but rapidly evolving market that combines leading HR competencies in human capital management and HR transformation with complementary capabilities in strategy and operations, marketing, digital, technology, real estate and risk consulting.
“KPMG provides a full range of services across the EX consulting value chain, standing out for the most human-centered and empathetic approach among its peers,” says Liz DeVito, Associate Director and Lead for HR Consulting Research with ALM Intelligence. “The firm’s evidence-based consulting approach combines a mix of advanced analytics and behavioral science tools and techniques to help clients understand how the experience modulates across the employee lifecycle over time.”
According to the ALM report, “Leaders” are at the top of the market in terms of their capabilities to create client impact through their depth of expertise and ability to deploy it across a range of engagement models.
Carl Carande, KPMG’s vice chair of Advisory, noted, “We are extremely proud of our differentiated service offerings and expanded capabilities to help organizations engage an audience that is critical to any business’s success – its employees. Regardless of which industry a company operates in, enhancing the employee experience is a business imperative, and we are honored to be recognized as a leader in this fast-growing and important space."
The ALM report explained, “KPMG integrates an exceptionally strong change management capability into employee experience consulting, supported by a robust library of tools and methodologies for cultural and behavior analysis.”
“Clients look to our firm to help them make their promise of a positive employee experience consistent with the reality of that experience,” said Claudia Saran, KPMG’s U.S. People & Change leader. “By bringing the breadth of our capabilities – from talent management to culture change to organization design – we can help clients strengthen morale, deepen engagement and enhance their employer brand."
KPMG also earned the prestigious “legend” rating from ALM for its internal client insight and client capability development, as well as for the depth and client impact of its work in employee experience consulting.
“Our holistic approach, based on human-centric design, looks at the employee experience from both the organization and individual perspective,” added KPMG Advisory Principal Rick Wright, the firm’s Experience Design & Engineering and U.S. Digital Transformation leader. “KPMG uses industry-leading digital technology to map the behaviors and motivations of high-performing talent. Armed with this insight, we partner with clients to shape a customized plan to sustain a differentiated employee experience.”
KPMG LLP, the audit, tax and advisory firm (www.kpmg.com/us), is the independent U.S. member firm of KPMG International Cooperative (“KPMG International”). KPMG International’s independent member firms have 189,000 professionals, including more than 9,000 partners, in 152 countries.
KPMG is a global network of professional services firms providing Audit, Tax and Advisory services. We operate in 152 countries and have 189,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative (“KPMG International”), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.
ALM Intelligence provides accurate and reliable market sizing and forecasts on consulting services worldwide, needs-analysis and vendor profiling for buyers of consulting services, timely and insightful intelligence on the top consulting firms in their respective markets, and operational benchmarks that measure consulting performance. ALM Intelligence’s research spans multiple service areas, client vertical industries, and geographies. Our analysts provide expert commentary at consulting industry events worldwide, and offer custom research for Management Consulting and IT Services firms. More information about ALM Intelligence is available at www.consulting.almintel.com.