The GBS imperative for TMT companies | KPMG | US

The global business services imperative for technology, media and telecom companies

The GBS imperative for TMT companies

Achieving the next level of agility and effiency

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Massive change sparked by innovation is challenging traditional models of business success

KPMG International surveyed nearly 1,300 CEOs from many of the world’s leading companies, and 41-percent responded that they expect to be running “significantly transformed companies” by 2020. At the same time, 82 percent of respondents expressed concern about whether their company’s current products or services will even be relevant to their customers in three years.

A global business services model can help technology, media and telecom companies respond to rapid innovation and disruption

Global business services (GBS) leverages multiple service delivery models, including outsourcing, shared services and, increasingly, cloud-based solutions. These third-party resources drive efficiencies while enabling technology, media and telecom (TMT) entities to draw on back-end and front-end processes quickly and easily as their businesses evolve and their needs change.

It’s a holistic, cross-functional approach that integrates resources and systems throughout the enterprise, in turn creating a more agile company that achieves operational efficiencies in nearly every facet of operations.

Read this report to explore:

  • the benefits of global business services
  • how to get started
  • operating model options
  • GBS maturity in the TMT industry sector

Read Achieving the next level of agility and efficiency (PDF)

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