Leading organizations understand that their ITSM capabilities must transform to meet increasing levels of complexity.
Leading organizations understand that their ITSM capabilities must transform.
You may be just getting started on your ITSM (IT service management) journey, or moving toward next generation ITSM technology, or be further along. Regardless of where you are now, you need to position your IT organization to drive business results. KPMG supports clients’ ITSM needs through proven, repeatable methodologies and reference models honed over the past 20 years, spanning strategy, design, build, implement, and operate.
KPMG change management, training, tools and accelerators for ServiceNow implementations
Business practices that support IT life cycle management and strategic decision-making
Extending ServiceNow to business service applications presents many new opportunities