Service reviews for local government

Service reviews for local government

A service review helps local government assess their current program and service offerings to determine how to optimise service delivery through a series of service improvement initiatives.

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While these reviews often go by many different names – including service efficiency reviews, service value improvements, operational reviews and cost saving studies – they all share the same goal: to determine if local government is delivering services to its customers in the best possible manner.

Service reviews have been conducted by KPMG member firms for projects including:

  • an effectiveness and efficiency review for a mid-sized Australian city council’s services and ‘back of house’ operations
  • a strategic services inventory and review for a US mid-sized city, involving the assessment of more than 1500 services.
  • the review of library services provided by an Australian city council, including development of better practice benchmarking guidelines.

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