Building better relationships with customers is paramount for the banking industry. Despite regulatory constraints and rising costs, banking executives need to align key strategic priorities and invest in technology as a focus to provide a better customer experience and keep customers at the heart of decision-making every step of the way.
The banking industry is at a critical juncture where it needs to transform on a number of fronts – most importantly upgrading old and implementing new technology to enhance and simplify the customer experience.Brian Stephens
National Sector Leader,
Banking & Capital Markets