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Insurance AI and Analytics USA Event

Chicago, IL

June 27, 2018 - June 28, 2018, 7:00AM - 4:00PM, CST

KPMG is pleased to be a sponsor of the Insurance AI and Analytics USA event on June 27-28, 2018 in Chicago.

How and where will artificial intelligence (AI) transform insurance? How can carriers quickly incorporate this technology into their core processes?

These questions and more will be discussed at the Insurance AI & Analytics USA Summit taking place on June 27 & 28, in Chicago, IL. KPMG is proud to be a platinum sponsor and plenary speaker at this event! Michael Adler, KPMG Principal, will be featured as a keynote speaker on day two, speaking on the topic of “What should insurers be doing today for an AI world tomorrow?”

We are also very excited to offer an exclusive registration discount code to our clients and friends of the firm. Please use the code KPMG&AI to receive a $200 discount from the registration fee.

Register here.

The conference brings together 400+ insurance innovators and AI pioneers to discuss the operational advantages of rolling out AI in your business, and then delves into the specifics of pricing, marketing, claims and underwriting.

Over two days, attendees will gain inspiration and tools for immediate implementation from innovative insurance case studies, including:

  • From insights to impact: bridge the gap between tech and business needs to achieve growth. Hardwire insights into the core business functions including pricing, marketing, claims and underwriting
  • Take your AI plans off the ground: build the foundation to deliver future-proof AI and Machine Learning across your organization. Develop a robust business intelligence infrastructure and achieve data integrity and a 360-view of the customer
  • Discover exactly where and how AI is impacting insurance: from automating the underwriting processes and improving customer experience to delivering a seamless claims experience

This is the largest insurance analytics and innovation conference in the US – we look forward to seeing you there!

Request a meeting with KPMG at Insurance AI and Analytics USA.

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Agenda

From Insight to Impact

Accelerate Underwriting, Fast-Track Claims and Boost Customer Experience

DAY ONE: Wednesday, June 27th, 2018
7:30am-8:30am Registration and Welcome Coffee
Plenary
(Blue Room)
8:30am-8:35am

Welcome and Introductory Remarks

Mariana Dumont, Conference Director, Insurance Nexus

8:35am-8:50am

Chairperson’s Introductory Remarks

Stephen Applebaum, Principal, Insurance Solutions Group

8:50am-9:10am

The Insurer of the Future

Michael Lewis, Chief Digital Officer & Chief Information Officer, AIG

Winning in the Age of Omnipresent Analytics
9:10am-9:30am

Capturing the Power of Analytics in Insurance

  • The market is saturated with the latest, high-tech buzzwords. However, one thing is certain, there’s incredible benefit and opportunity to be captured when we shift the way we approach underwriting and pricing, customer servicing and operations to something much more innovative and insightful than in years past
  • AI & analytics in all its forms is at the centre of this transformation in financial services. Surrounding enterprise analytics with a balanced structure and supporting capabilities enables insurers to effectively realize the true value of analytics
  • Understand current market challenges and learn how new models, technologies and channels play a critical role when combined with analytics to create growth, protect assets, and empower cultures.

Kevin Koenig, Principal, EY
 

9:30am-9:50am

Building a Bridge, Not a Wall – Communication Between the Business and the Technical

  • Educate forward-thinking leaders and develop the skills that will help to translate the math to the business and vice-versa - statisticians are not insurers and insurance people are not statisticians
  • Merge business minds with insurance, bridging the gap between the people that know the industry and the people that know the technology

Andrew Pelcin, Vice President Claims Data Analytics Implementation, Chubb

9:50am-10:10am

The Walking Carrier: Lessons on How to Survive the Legacy Systems Apocalypse

  • Unlock new insights utilizing existing data by investing in the necessary data structure to overcome siloed systems and share data seamlessly
  • Build the core pillars for a successful data management: data integrity, quantity of data, and additional sources of data

Nick Sarkisian, Head of HCL’s DNA Practice, HCL
Deborah Osborn, Vice President Sales, HCL

10:10am-10:40am

Panel Discussion and Joint Q&A – Winning in the Age of Omnipresent Analytics

Kevin Koenig, Principal, EY
Andrew Pelcin, Vice President Claims Data Analytics Implementation, Chubb
Nick Sarkisian, Head of HCL’s DNA Practice, HCL

10:40am-11:10am Morning Coffee Break
11:10am-11:30am

The Analytics X Factor – Data Visualization Tools to Deliver Business Efficiency, Improved Customer Experience and Greater Profitability

  • Build a culture where data and human insight work together, showing true value to the business by making data actionable and visible
  • Empower your business users by deploying data visualization tools to be used across the company to help support data-driven decision making and data insights without the constant support of data scientists

Amish Amin, Claims Data Analytics Director, Nationwide
Sue Blevins-Lehmann, Assistant Vice President Claims Shared Services, Nationwide

11:30am-11:50am

Sponsored Session

Satadru Sengupta, Data Scientist and General Manager, DataRobot

11.50am-12:10pm

Operationalizing Your Analytics Capabilities

  • To truly realize the benefits of Advanced Analytics methods, analytics leaders need to focus not only on technological and analytical capabilities, but also on developing a consistent process for the entire model lifecycle
  • Listen to options to source, triage, manage and deliver actionable analytical insights for your analytics customers
  • Discover how to manage alliances with key stakeholders across your organization to deliver results and source new work for your team

Robert Horrobin, Head of Insurance Operations Decisions Analytics, John Hancock Financial Services

12:10pm-12:40pm

Panel Discussion and Joint Q&A

Sue Blevins-Lehmann, Assistant Vice President Claims Shared Services, Nationwide
Satadru Sengupta, Data Scientist and General Manager, DataRobot
Robert Horrobin, Head of Insurance Operations Decisions Analytics, John Hancock Financial Services

Moderator: Stephen Applebaum, Principal, Insurance Solutions Group

12:40pm-1:45pm Networking Lunch
From Data to Analytics to AI – Where to Start?
1:45pm-2:00pm

Tech Spotlight

This is a quick and dynamic session bringing you the most exciting new solution providers to showcase their impact on insurance. Get an overview of some of the players and consider the vast opportunities to utilize technology across the insurance lifecycle.

Charles Dugas, Director, Insurance Solutions, Element.ai

2:00pm-2:20pm

AI in Insurance – Separating Reality from the Hype

  • Evaluate the benefits of cognitive computing technologies (AI, machine learning and augmented reality) such as prioritizing decisions and risks, driving greater profitability and improving customer experience
  • While promising, these technologies can deliver on their benefits only if they’re integrated into experiences that help drive the automotive ecosystem in ways that serve the needs of customers and consumers while managing risks

David Bliss, Vice President, Product Management, CCC

2:20pm-2:40pm

Delivering Business Results – Build a Reliable Framework for AI in Insurance

  • Learn what preliminary infrastructural settings are required to get started?
  • Discover viable paths for creating and orchestrating internal and external resources
  • Hear how first use cases get implemented and how they proliferate across the organization.

David Hopewell, Chief Data and Innovation Officer, Aegon Transamerica Ventures, Aegon Transamerica Ventures

2:40pm-3:20pm

Panel Discussion and Joint Q&A – From Data to Analytics to AI – Where to Start?

Julie Halgren, Director Strategic Development, Thrivent Financial
David Bliss, Vice President, Product Management, CCC
David Hopewell, Chief Data and Innovation Officer, Aegon Transamerica Ventures, Aegon Transamerica Ventures

3:20pm-3:50pm Afternoon Coffee and Networking Break
Practical Case Study Tracks
 

Underwriting & Product Development:
Everything You Can Do AI Can do it Better
(Blue Room)

Chair: Chuck Gomez, Vice President Research & Consulting, Novarica

Customer is King:
Personalized & Automated Customer Engagement
(Green Room)

Chair: Tracy Spadola, Practice Lead – Insurance, IDMA

Efficient, Automated and Customer-Centric Claims
Delivering More with Less
(Purple Room)

Chair: Stephen Applebaum, Principal, Insurance Solutions Group

3:50pm-4:10pm

Efficiency, Effectiveness and Evolution: AI’s Impact on Underwriting and Underwriters

  • Support real time, dynamic quoting to improve profitability by targeting more desirable customer segments and scaling the business non-linearly
  • Understand the strategic role that underwriters can have managing the portfolio, ensuring that we are always optimizing and turning the algorithms better, faster and smarter
  • Discover how automation will impact your underwriting talent and how underwriters will be able to focus on the more complex underwriting tasks, rather than mundane tasks that they have been doing for many, many years

Andrew Breen, Senior Vice President Digital, Argo Group

Moving Beyond Hyper-Personalization and Going Towards Real-Time, Tailored Experience for Each Individual

  • Discover how USAA is using AI, IoT data and augmented reality to compete in a data and insight driven world
  • The next generation of value will come from real-time tailored experience. Listen how analytics can help you to move beyond simple segmentation and to deliver unprecedent engagement
  • Explore new possibilities to use social media data, and discover the true value of digital data to better engage your customer

Patrick Kelly, Assistant Vice President of Emerging Technology, USAA

The Road to Optimize Claims Handling – Lessons Learned

  • Transforming the claims experience: explore the potential opportunities offered by advanced technologies for a better and faster workflow
  • Strategies to overcome the significant operational and compliance hurdles standing in the way of realizing this vision
  • Employ predictive analytics to ensure that the right adjustor, the right information and the right adjustments are being made in your claims department

George Hansen, Claims Actuary – General Insurance, Zurich

4:10pm-4:30pm

Gain Efficiency and Greater Profitability with Predictive Analytics and Accelerated Underwriting

  • Utilize unstructured data from a wide variety of sources, like customers’ videos and audios, and deploy machine learning to make better pricing and underwriting decisions
  • Go beyond predictive analytics and use more accurate models to optimize price, in real-time at the point of sale
  • Integrate predictive models for claims handling to predict overall severity, early fraud indication and litigation risk

Todd Rissel, Chairman, Chief Executive Officer and Co-Founder, e2Value

Leveraging Data and Predictive Analytics to Reshape Customer Experience

  • Explore how AI, ML and predictive analytics can help insurers provide dynamic and tailored products {to customers’ lifestyle and needs}
  • Leverage alternative data sources to improve customer understanding, enable personalize customer journey, and reduce process' friction and churn
  • Utilize customer knowledge to improve operational efficiency and effectiveness in both customer acquisition and underwriting stages

Assaf Henkin, Co-Founder, President and Chief Operating Officer, Aktibo
 

Empower Your Customer! Give Your Clients the Control Over Their Own Claims

Listen to case studies from carriers that are using AI to deliver claims self-service and reduce internal work, improve convenience and flexibility

Transform your business, empower your customers and use the skills of your staff more constructively

Set the foundation for a successful digital self-service platform, connecting knowledge across platforms and gathering intelligence to build out the experience across all devices types

Cletus Nunes, Sales Director, North America, Octo

4:30pm-4:50pm

Pro-Active, Interactive and Long-Term Underwriting Using AI and Predictive Learning

  • Discover how carriers can partner with their customer to help them to pro-actively prevent and protect risks
  • Use AI and machine learning to understand which customers are most likely to have a claim and stablish which technologies will help you to properly manage and mitigate that risk
  • Merge the data from IoT devices with AI and predictive learning to have full control over your customer’s risks

Mike Gulla, Director of Underwriting, Hippo Insurance

From Insurance Coverage to Insurance Protection – Merging Digital and Analytics to Reinvent the Relationship with the Insurance Customer

  • Discover how to use speech analytics on call centers to understand why customers are calling, how they are feeling and how to solve their issues
  • Change the nature of the game – use data insights such as geolocation, mobile and social media data be a smart advisor for your customers

Daniel Roth, Vice President, Product Development, Allianz Partners

Chatbot – AI-Driven Experience on Claims

  • Automate repetitive communication functions without increasing company’s overhead with unique tailored discussions with your customers
  • The holy grail of claims automation! Help users to register the first notice of loss, schedule the survey appointment for the evaluator, provide loss prevention recommendations, arrange emergency assistance during accidents, and offer pre-as well as post disaster assistance
  • Can natural language pro-cessing and chatbots be used for customer interaction?

Glenn Fung, Chief Research Scientist, AI and Machine Learning Expert, American Family Insurance

4:50pm-5:10pm

Connected, Digital and Automated Underwriting – What the Future of Underwriting Can Look Like

  • Discuss the organizational constraints blocking innovation on underwriting
  • Align data analytics functions with actuarial practices for improved underwriting and pricing activities
  • Discover the opportunities for predictive and prescriptive analytics to better improve efficiency and effectiveness of underwriting operations

Alicia Marsiglia, Vice President, Allied Healthcare Product Head, Hiscox USA

Chris Schenk, Head of Pricing Strategy and Underwriting Analytics, Hiscox USA

Turning Unstructured Data into Actionable Insights – A Case Study

  • Hear how Clearsurance is aggregating and analyzing unstructured, user-generated content (UGC)
  • Understand how customer feedback can lead to actionable insights to improve the customer experience

Marcy Updike, Vice President, Consumer Insights and Analytics, Clearsurance

Always One Step-Ahead: Deep Analytics and Predictive Analytics in Fraud

  • Fraud has always been an area where insurers see huge losses, but data can be used to create a clearer picture of likely cases of fraud and dramatically improve fraud litigation
  • How can analytics and data science be used to more accurately identify fraudulent claims?
  • Collate data from multiple sources to better understand where fraudulent claims can happen

Jinjie Duan, Head of Claims Actuarial and Predictive Analytics, Farmers Insurance

5:10pm-5:40pm

Panel Discussion – Underwriting and Product Development: Everything You Can Do AI Can Do Better

Andrew Breen, Senior Vice President Digital, Argo Group

Mike Gulla, Director of Underwriting, Hippo Insurance

Alicia Marsiglia, Vice President, Allied Healthcare Product Head, Hiscox USA

Chris Schenk, Head of Pricing Strategy and Underwriting Analytics, Hiscox USA

Todd Rissel, Chairman, Chief Executive Officer and Co-Founder, e2Value

Panel Discussion –Customer is King: Personalized & Automated Customer Engagement

Daniel Roth, Vice President, Product Development, Allianz Partners

Patrick Kelly, Assistant Vice President of Emerging Technology, USAA

Marcy Updike, Vice President, Consumer Insights and Analytics, Clearsurance

Assaf Henkin, Co-Founder, President and Chief Operating Officer, Aktibo

Panel Discussion - Efficient, Automated and Customer-Centric Claims

Glenn Fung, Chief Research Scientist, AI and Machine Learning Expert, American Family Insurance

George Hansen, Claims Actuary – General Insurance, Zurich

Jinjie Duan, Head of Claims Actuarial and Predictive Analytics, Farmers Insurance

Cletus Nunes, Sales Director, North America, Octo

5:40pm-6:40pm

AI Pioneers Awards & Drinks Reception

AI is potentially the only way carriers can meet customer demands at scale. Bespoke and personalized outreach will soon be the new norm in the world we’re living, and insurance carriers will see pivotal changes powered by AI solutions. This award celebrates the companies daring to risk and lead the path where customer is king, and insights are fueled by the advent of intelligent solutions.

 

DAY TWO: Thursday, June 28th, 2018
8:00am-9:00am REGISTRATION AND WELCOME COFFEE
9:00am-9:05am

Welcome and Introductory Remarks

Mariana Dumont, Conference Director, Insurance Nexus

9:05am-9:20am

Chairperson’s Opening Remarks

Stephen Applebaum, Principal, Insurance Solutions Group

9:20 am-9:40am

Become an AI Centric Insurance Company: How AI Can be More Data Centric and Predictive, Impacting More than Actuarial Processes and Pricing

  • Learn how AI can deliver more accurate and effective reporting tools that can revolutionize your company’s strategy, improving management reporting, actuarial analysis and pricing structure
  • Use AI to evaluate the company across the marketplace, its performance, and its predictive value, ensuring profitability and competitive advantage
  • Balance company efficiency and effectiveness with AI and process automation, unlocking cost savings opportunities whilst still delivering customer-centric innovations

Paul Travers, Senior Vice President of Finance Technology, Data and Process, MetLife

9:40am-10:00am

What should insurers be doing today for an AI world tomorrow?

  • Many insurers have a significant focus on profitable growth and operational efficiency. As they embark on programs to deliver results in these areas, they are leveraging enabling technologies and capabilities such as intelligent automation and artificial intelligence.
  • These technologies have significant potential and are often mentioned as disruptors. However, many insurers are just starting efforts with these capabilities or have struggled to achieve the benefits and scale they have looked for.
  • KPMG will explore the specific actions insurers should take today to deliver benefits in the short term while establishing a foundation to enable the enterprise to leverage and scale these capabilities to deliver growth, efficiency and insight.

Michael Adler, Principal – Management Consulting, KPMG

10:00am-10:20am

Case Study: Unlock Transformative Change Across Insurance, Leveraging Automation at Scale

  • From removing repetitive processes and avoiding human error to optimizing customer experience and dramatically reducing costs, a successful business automation is the only path for continuous business growth and improved profitability
  • Gain speed and agility by automating the end to end lifecycle, integrating new front end digital technologies with back office environments
  • Take advantage of the forward-looking nature of AI to predict future developments, optimize procedures, saving time and money, and implement self-learning algorithms to make this process more effective over time

Matthew Marino, Assistant Vice President of Lean Management and Operational Effectiveness, Unum Group

10:20am-10:40am

Looking Past AI and Towards Automated Intelligence

  • Identify areas to exploit with AI in order to free up resources and improve operational efficiency by reducing duplicate tasks, automating repetitive processes or redirecting resources to most suitable places for best results
  • Learn how to capture Big Data to unlock the ‘machine secret power’ and extract prophetic insights from inhuman quantities of data

Imir Arifi, Senior Director of Business Solutions Consulting, Health Care Services Corporation

10:40am- 11:10am Networking Coffee Break
Innovate or Die: Your Roadmap to Staying Ahead of the Game
11:10am-11:40am

Panel Discussion and Joint Q&A - The Future is Here – AI Driven Insurance

Paul Travers, Senior Vice President of Finance Technology, Data and Process, MetLife

Michael Adler, Principal – Management Consulting, KPMG

Matthew Marino, Assistant Vice President of Lean Management and Operational Effectiveness, Unum Group

Imir Arifi, Senior Director of Business Solutions Consulting, Health Care Services Corporation

Ernst Renner, Managing Partner, NEOS

11:40am-12:00pm

Future Growth Relies on Competitiveness and Innovation – Drive Business-Wide Digital Transformation

  • Innovation requires a constant work on culture and DNA. Transform your organization from a project mentality to a constant innovation cycle, attracting people from different backgrounds and skills
  • Learn how successful organizations are able to keep the investments in new technologies and new pilots even when resources are locked on modernizing old systems. Determine what technology to invest in, and how to stay current without overinvestment
  • Bleeding edge technology – Where is the optimal point to be on the technology adoption curve? And how do you balance risk vs. reward whilst trying to stay current?

Jerry Gupta, Senior Vice President, Digital Analyst Catalyst, Swiss Re

12:00m-12:20pm

A Practitioners View on AI Adoption for Insurance

  • Digitization is causing a radical reordering of traditional industry boundaries. From Fintech, InsurTech to digital giants such as Amazon and Google, what will it take to play offense and defense in tomorrow’s ecosystems?
  • Envision the disruptive power of automated machine learning and impact on traditional insurance models
  • Real time risk assessments - The world we now live in is ubiquitously connected through mobile devices and other internet of things competencies. From on demand insurance products to near real time, or real-time risk assessments, discuss the key attributes of successful insurers in the future

N. Viswanathan, Head – AI and Cognitive Digital Solutions, LTI

12:20pm-1:20pm Networking Lunch
1:20pm-1:40pm




InsurTech and Transformation

  • How can carriers move fast enough on the right partnerships to generate competitive advantage and stop others from stealing that advantage? From running pilots and testing new technologies and ideas, listen to best practices and case studies on building profitable partnerships
  • Carriers are partnering with different start-ups and vendors in a similar manner they have developed their legacy systems. How can carriers develop a holistic and future-proof approach to innovation?
  • Achieve long term success by developing a strategy that enables fundamental transformation of underwriting, distribution and other functions by leveraging various emerging technologies including branches of AI, IoT, Big Data, etc

Richard L McCathron, Head of Insurance, Hippo Insurance

1:40pm-2:00pm

Cyber Insurance: Securing the Digital Future

  • Cyber threats are the single most pervasive risk facing society. Every business is digitized and interconnected, creating exposures and threats.
  • This threat causes individualized risks. As many as 60% of small businesses who experience a cyber event go out of business within six months. Aggregation risks due to cloud or software exposure threaten further.
  • A lack of cyber expertise is creating a vicious cycle of inappropriate pricing and coverage, and inefficient markets.
  • Capturing the right data and analyzing it appropriately leads to superior limits, pricing, and coverage.

Shawn Ram, Head of Insurance, Coalition

2:00pm-2:30pm

Panel Discussion: The Future of Insurance – Competing in a World of Sectors Without Borders

Jerry Gupta, Senior Vice President, Digital Analyst Catalyst, Swiss Re

Richard L McCathron, Head of Insurance, Hippo Insurance

Shawn Ram, Head of Insurance, Coalition N. Viswanathan, Head – AI and Cognitive Digital Solutions, LTI

Kyle Nakatsuji Chief Executive Officer, Clearcover

Shawn Ram, Head of Insurance, Coalition

2:30pm-3:20pm

Insurance Shark Tank

Join us as the hottest AI and Analytics start-ups live pitch a panel of insurtech investors, who will question and offer advice for each start-up.

Panellists:

Georg Schwegler, Chief Executive Officer, Aegon Transamerica Ventures

Samuel Schuler, Investment Director, Allianz X

AI & Analytics Pitchers:

Michael Blicker, Founder, WealthTab

Matheus Riolfi, Co-founder & CEO. Tint.ai

Navya Nayaki Yelloji, Product Manager, Witlingo

3:20pm-3:30pm

Closing Remarks

Stephen Applebaum, Managing Partner, Insurance Solutions Group

3:30pm Networking coffee & Close of Conference

 

Guide

Thought Leadership

Segmentation and technology in the digital age: How customer expectations drive effective technology strategies
"Should I replace human advisors and customer services reps with robo-advisors and chatbots?"

Automation offers tremendous opportunities for insurers, yet the discussions around the use of new technologies is often binary – either digital or human. These positions miss the mark. Deno Fischer, KPMG Principal, in Segmentation and technology in the digital age published in The Digital Insurer (TDI)’s latest Insurtech Insights, looks at how customer expectations should drive technology strategies for insurers, and outlines four key areas for insurers to consider when creating their segment-driven technology strategy.

Accelerating automation
Intelligent automation is set to transform our lives. For business services, it promises huge gains, including lower costs along with better market insight into customer experiences. Learn how to launch and scale your automation journey quickly.

Picking up the pace: Insurance CEOs speak
In our third installment of the CEO article series, Michael Adler, KPMG Partner, reminds insurance executives to have an enterprise-wide mind set when it comes to innovation, and highlights the 5 things that insurers can do to get real value from their innovation investments.

Rise of the humans 2: Practical advice for shaping a workforce of bots and their bosses
This paper continues KPMG’s exploration from our original Rise of the humans, published in 2017. In part 1, we focus on the issues arising from intelligent automation in the workplace and its impact on shaping the workforce of the future. This edition explores in more detail what is involved in workforce shaping and is based on our observations and experiences when working with clients.

Request a meeting with KPMG at Insurance AI and Analytics USA.