KPMG at ServiceNow Knowledge16

KPMG is proud to be the Premier sponsor of K16 - we invite you to join us at the Mandalay Bay in Las Vegas!

May 15, 2016 - May 20, 2016, 10:00AM - 5:00PM, PST

ServiceNow Knowledge16

Mandalay Bay, Las Vegas

For the fifth consecutive year, KPMG LLP (KPMG) is proud to be the premier sponsor of the ServiceNow Knowledge16 (K16) conference May 15–20 at the Mandalay Bay in Las Vegas, Nevada. Bringing together nearly 10,000 ServiceNow users, this year’s event will be a forum for networking and collaboration with thousands of IT professionals and executives from some of the world’s most innovative companies and recognized brands, and an unprecedented learning opportunity with more than 200 breakout sessions, 100 hands-on labs, preconference training, special interest groups, and more. We look forward to sharing our capabilities across a wide range of innovative tools, services, and solutions built on the ServiceNow platform.

At K16 we are featuring unique success snapshots and testimonials from KPMG clients across numerous industries, spotlighting how the world’s most complex organizations are igniting change, delivering innovation, and driving operational excellence within their business! Find the KPMG booth in our premier location on the expo hall floor, to discover a virtual reality experience, demo our solutions, and learn how KPMG clients are leading the service management revolution!

Please stop by to speak with our professionals or contact us ahead of time to schedule a meeting. 

 

Register for ServiceNow Knowledge16

Contacts

  • Mitch Kenfield

    ServiceNow Executive Sponsor and US Practice Lead Partner

  • Rick Wright

    Principal - Global Cloud Enablement Leader

Connect with us

 

Request for proposal

 

Submit

Agenda

Sunday, May 15

1:00 PM - 5:00 PM Pre-Conference Training Session: Achieving customer service excellence: ServiceNow customer service and field service

Farah Remtulla, Director, CIO Advisory, KPMG LLP (LinkedIn)

Tammy Crivelli, Services Product Manager, Global Strategy and Innovation, ServiceNow

 

Monday, May 16

8:00 AM - 12:00 PM Pre-conference Training Session: Achieving customer service excellence: ServiceNow customer service and field service

Farah Remtulla, Director, CIO Advisory, KPMG LLP (LinkedIn)

Tammy Crivelli, Services Product Manager, Global Strategy and Innovation, ServiceNow

 

7:30 PM -7:45 PM TheaterNow Session:  Go Where No Business Has Gone Before

Cast of KPMG LLP Technology Business Management Experts

 

Tuesday, May 17

8:00 am K16 Opening Keynote

Frank Slootman, CEO, ServiceNow

Mitch Kenfield, Principal and U.S. ServiceNow Executive Sponsor, KPMG LLP (LinkedIn)

Rajiv Mahajan, Senior Vice President, Fiserv

 

10:00 AM Service management journey, leadership is the key

Joe Koester, Managing Director, CIO Advisory, KPMG LLP (LinkedIn)

Ben Jaso, Manager, CIO Advisory, KPMG LLP (LinkedIn)

 

11:10 AM Technology and HR process: How to drive real business value from a successful employee onboarding experience

Robert Cojocaru, Director, People and Change, KPMG LLP (LinkedIn)

Sylvia Pagan, Global HR Operations and Technology, ServiceNow

 

1:30 PM Service transformation journey: Evolution of IT from technology provider to trusted partner

Rik Jones, Director, KPMG LLP (LinkedIn)

Satoshi Tsuboi, Manager, KPMG LLP (LinkedIn)

 

2:40 PM From silo to end-to-end transparency in portfolio and project management

Jordan Little, Manager, KPMG LLP (LinkedIn)

Marcia Caleja, Director, Halyard Health

 

6:30 PM -6:45 PM TheaterNow Session: Decision K16:  Unwrap the Service Management Solution Providers

Cast of KPMG LLP Service Management Experts

 

Wednesday, May 18

2:40 PM Driving enhanced customer service through a service management approach

Farah Remtulla, Director, KPMG LLP (LinkedIn)

Rajiv Mahajan, Senior Vice President, Fiserv

 

3:50 PM CMDB optimization

Harjinder Singh, Manager, KPMG LLP (LinkedIn)

 

Thursday, May 19

5:00 PM Building a change request system for a third-party app

Piyush Anand, Manager, KPMG LLP (LinkedIn)

Speakers Guide