Lead, Customer Service Transformation
KPMG in the U.S.
As the leader of the Customer Service Transformation practice at KPMG, I’m passionate about helping clients develop and implement customer service strategies that deliver meaningful outcomes not only to the business, but its customers as well.
I bring more than 22 years of experience in delivering complex global customer service strategies and implementations from as small as 50-seat to as large as 15,000 seat contact center operations. As your engagement director, I will be accountable to deliver our best thinking and capabilities to take your customer service vision to the next level.
MA – Organizational Behavior, University of Alabama
BS – Organizational Behavior, Murray State University
Global Asset Mgmt. Firm
Global Hotel/Hospitality Organization
Global Regulated Waste Company
Global Telecommunications and Data Provider
Global Banking Institution