KPMG has announced the appointment of Tim Knight as managing director of KPMG Nunwood, its customer experience management business.
Tim joined Nunwood in 2002 and was appointed chief commercial officer in 2011. He was one of four founding partners who oversaw the successful transformation of the business from a full service insight consultancy to a specialist in customer experience and technology, which was acquired by KPMG in 2015.
In his new role, Tim will be responsible for people, client experience, strategy, growth and innovation. Key areas of focus for the next year will include:
Tim Knight, managing director of KPMG Nunwood, commented:
“We joined KPMG a year ago, to help clients use research, technology and customer journey design to build better, fairer, faster growth businesses. Over this time we’ve maintained Nunwood’s singular focus on customer experience, whilst linking it to the wider firm’s consulting, digital and business transformation capabilities.
“As a result, we have grown: most significantly by building deeper relationships with existing clients. We have radically upgraded our Fizz: Voice of the Customer software platform, drawing on support from KPMG’s global technology practice. Looking ahead, there are significant, exciting opportunities to evolve our client services whilst creating impactful, highly rewarding careers for our colleagues.”
Nigel Slater, head of management consulting at KPMG, said:
“Tim will play a crucial role to grow our customer experience expertise and help our clients improve the service they offer to their customers.
“Technology can play a crucial role to improve the consistency of customer experience and enable businesses to listen and respond to feedback, quickly resolving issues that arise. Tim will integrate KPMG Nunwood’s work into our wider management consulting practice, linking with the customer technology we provide, from digital and mobile analytics to CRM.”
*KPMG acquired Nunwood an independent consultancy specialising in customer experience management and feedback technology, in May 2015.
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KPMG LLP, a UK limited liability partnership, operates from 22 offices across the UK with approximately 12,000 partners and staff. The UK firm recorded a revenue of £1.96 billion in the year ended September 2015. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 155 countries and has 174,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.