Stephen Frost, KPMG’s head of diversity and inclusion, comments on the release of Business Disability Forum’s latest guide which focuses on handling difficult conversations. He highlights the importance of arming line managers with the appropriate tools to feel confident about having honest and open conversations with colleagues with disabilities
Stephen said: “Managers are not super-human and often expected to know what to say and do, without any reference points, guidelines or advice. The truth is that sometimes the wrong thing is said, not out of malice, but because managers lack the know-how to have difficult conversations with colleagues. This guide goes some way towards providing the practical steps managers may want to adopt".
“At KPMG, our focus is on building diverse teams as it is only with a wide range of people that organisations can truly reflect society and succeed in the ever changing world of work. We have made progress in attracting and nurturing disabled talent by providing development programmes and establishing a disability network. It’s a great start, but more work is needed to create an inclusive workplace; that’s why we are committed to improving our own disability inclusion.”
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KPMG LLP, a UK limited liability partnership, is a subsidiary of KPMG Europe LLP and operates from 22 offices across the UK with approximately 11,500 partners and staff. The UK firm recorded a turnover of £1.8 billion in the year ended September 2013. KPMG is a global network of professional firms providing Audit, Tax, and Advisory services. It operates in 155 countries and has 155,000 professionals working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.
This article represents the views of the author only, and does not necessarily represent the views or professional advice of KPMG in the UK.