IIS 50th annual seminar

IIS 50th annual seminar

The insurance industry has always adapted to new technologies, but now risk falling behind.

Also on KPMG.com

  • New industry paper presented at the International Insurance Society’s 50th annual seminar in London
  • Panel discussion and contributions from senior leaders at Allianz, Legal and General, RGA and Sun Life Financial 
  • Explores  how leading life insurers are responding to new technological challenges, and where others are starting to fall behind 

In a panel discussion at the International Insurance Society’s (IIS) 50th annual seminar in London, KPMG International presented its industry paper, “How well is the life insurance industry keeping pace with rapidly changing technology?” which found that whilst the insurance industry has a long history adapting to new technologies, it is at risk of falling behind by not embracing today’s game-changing technologies.

The paper, which included contributions from senior leaders at insurers, Allianz, Legal and General, Reinsurance Group of America (RGA) and Sun Life Financial, explores five key areas in how technology is impacting the market today and tomorrow: 

  • What insurers need to do to put customers at the heart of their business
  • The impact upon products and markets
  • The challenges for distribution and operations
  • Risk, capital management and regulation
  • Governance and people

Mary Trussell, insurance partner at KPMG in the UK, said, “The companies represented by our panellists have almost 500 years of experience among them and have witnessed astonishing change since their formation, with no fewer than three of them predating the first  manned flight in 1903.

“The insurance world has changed fundamentally as the digital revolution transforms the way we interact and do business. The entire insurance value chain is impacted, from insurers to intermediaries and distributors and service providers - particularly as other industries from retailers to auto manufacturers set foot in insurance markets. At the centre of this transformation into a connected, digital world are people and a marketplace that is defined and driven by customer behaviours, needs and lifestyles.”

Gary Reader, KPMG’s global head of insurance, concluded, “Advancements in technology are not restricted to local markets and have proven to impact markets globally. Whilst these present new complexities for insurers, our discussions today show they also deliver valuable opportunities that can be capitalised upon. However insurers must adapt to the game-changing technologies that we’re seeing today, or risk falling behind and losing relevance in the future.”  

How well is the Life insurance industry keeping pace with rapidly changing technology? (PDF 1.13MB)


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For further information please contact:

Monica Fiumara, Senior PR Manager, KPMG

T: +44 (0)20 7694 5674

M: +44 (0)7901 105180

E: monica.fiumara@kpmg.co.uk

KPMG Press Office: 020 7694 8773


About KPMG

KPMG is a global network of professional firms providing Audit, Tax and Advisory services. We operate in 155 countries and have more than 155,000 people working in member firms around the world. The independent member firms of the KPMG network are affiliated with KPMG International Cooperative ("KPMG International"), a Swiss entity. Each KPMG firm is a legally distinct and separate entity and describes itself as such.

This article represents the views of the author only, and does not necessarily represent the views or professional advice of KPMG in the UK.

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