Tomorrow’s experience, today | KPMG | UK

2018 Global Customer Experience Excellence Analysis

Tomorrow’s experience, today

Based on extensive research and filled with practical insights, our 2018 report is essential reading for anyone who wants to embrace the technologies of the future to deliver tomorrow’s customer experience, today.

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Managing Director KPMG Nunwood

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Most Famous Landmarks in the World

How are global organisations using CX to fuel their current and future growth plans?

With the rapidly increasing pace of global change and the growing complexity of everyday life, businesses must have one foot in the present and one foot in the future to deliver competitively superior customer experiences.

Download this global report to discover how brands measure against six fundamental components of every great customer experience excellence. They highlight how the leading brands demonstrate

  • A commitment to excellence and competitive superiority
  • High levels of staff engagement and employee experiences that connect with the customer experience
  • An obsession with high quality execution
  • Clarity on the economics of experience.

Based on extensive research across 14 countries and filled with practical insights, our 2018 report is essential reading for anyone who wants to embrace the technologies of the future to deliver tomorrow’s customer experience, today.

Download the report now.

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