Changing Futures - Services | KPMG | UK
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True change comes from within

Corporate services transformation

Together we can move your corporate services to the digital frontline.

When you combine the agility of the cloud with leading business practices in Finance, Procurement, HR, IT and Risk, you can improve customer experience and drive enterprise performance. This is the inside story of digital transformation that prepares you for whatever comes next.

Interview: Corporate servics team members Patrick Fenton, Svilena Tzekova and Joanna Page discuss how the digital transformation of corporate services can deliver much more than just impressive cost savings.

The Future of HR 2019: The gulf between action and inertia

In today’s digital economy, KPMG’s latest Future of HR report has exposed a clear dichotomy between action and inertia. Based on survey results compiled form 1,200 senior HR leaders globally, we’ve identified two types of HR function. Firstly, there are those embracing an agile and dynamic redefinition of the HR model, emphasising the new technologies such as AI and analytics as well as the critical new skills needed to succeed.

But there is also a second, larger group who are passively sitting idly on the side lines as the scope and pace of change accelerates. Those that are acting decisively to anticipate and embrace change are driving the HR function as a value provider to stay ahead of the pack.

Our Future of HR Survey report, now conducted for more than 20 years, looks at:

Making a success of digital is proving complex What is the level of alignment between HR and the C-suite?

Big data and analytics remains the number 1 skill in short supply Moving employee experience to the top of C-suite agendas

Chief Data Officers are proving their worth Integrating human and digital labour in a collaborative workplace

Transformation stories

In-depth case study: Transform IT service management with confidence

Discover how to implement new ITSM technology faster, more efficiently and with less risk.

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Case study: Sparkling performance

Coca-Cola Enterprises* refreshed their approach to performance reporting to bring renewed gains to business performance and achieve cost savings running into the millions.

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Case study: Serving up what customers want

A new cloud-based ERP solution has revolutionised TGI Fridays’ finance systems and established a single, flexible platform for the future, helping them to serve their customers more efficiently.

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Webinar

Presenter
Nick Welch
Data & AI, Microsoft
Presenter
Emma Baylis
Partner, People Services Practice Lead, KPMG in the UK
Presenter
Robert Bolton
Partner, Global People and Change Centre of Excellence, KPMG in the UK

Technology and the workforce of the future

Done well, with a strong focus on the people agenda, intelligent automation will be a source of competitive advantage. But the arrival of these new technologies is creating ‘automation anxiety’ in some organisations; creating a barrier to their adoption and impacting their success. What can HR leaders do to prevent this?

This webinar covers;

  • Workforce of the Future and how the HR Function will evolve to help enterprises address Workforce of the Future challenges, and transform themselves using the latest AI technology.
  • how to encourage employees to embrace automation as an opportunity
  • why agile workforce shaping needs to replace strategic workforce planning
  • how businesses are keeping employees engaged as the company introduces new technologies
  • what it’s like to use chat bots in HR.

Download the webinar here

Get a deeper understanding

Harvey Nash / KPMG CIO survey: The Transformational CIO

While making a success of digital is proving tough, and hampered by an ongoing skills shortage, successful IT leaders are proving resilient and adaptable, and the CIO remains vital in helping their organisation navigate a digital future.

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Rise of the Humans 3

As the pace of change continues to accelerate and HR leaders are confronted by pressing and unprecedented challenges, this report provides key insights and learnings that not only consider aspects of the current environment, but intelligent solutions for success.

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Revenue acceleration for digital leaders: Is your organisation keeping up?

Discover the three key factors helping ‘digital leaders’ to stay ahead of the pack

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Learning to learn: Future-proof your skills in the AI age

As AI begins to disrupt industries, sectors, and enterprises alike, the question being asked is not only what the jobs of the future will look like, but what skills will be needed to carry them out? Our collaborative report on the importance of ‘learning to learn’ in a world of artificial intelligence.

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Are you ready for the next big wave?

In the race to harness emerging technologies and to innovate across business models, products, services and customer engagement, it's easy to forget about governance. This report looks at the unique characteristics of new technologies through a lens to view risk and cost management.

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Accelerating your automation journey through outsourcing

A practical, five-step process for renegotiating your BPO contract to accelerate your automation journey.

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Rise of the Humans 2

Report: Looking for a smarter approach to workforce planning? With robotics and artificial intelligence transforming the workplace, analysing supply and demand over 3–5 years doesn’t make sense. HR leaders need to find a more flexible approach to workforce shaping.

Read the report

Get in touch

To find out how our expert teams deliver connect consulting to support your digital transformation, get in touch today.

Contact us

Meet our team

Patrick Fenton

Patrick Fenton

Head of Cloud Transformation and Powered Enterprise

Patrick specialises in helping large companies implement back-office transformations enabled by a cloud-based solutions to accelerate transformation, deliver speed-to-value and ensure continuous process improvements.

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Mark Williamson

Mark Williamson

Partner, Head of People and Change

Mark is a Lead Partner within our People Practice – People Powered Performance – which advises our clients on workforce and HR solutions to address their key people and talent issues and drive business performance. Mark leads some of the largest workforce and HR transformation programmes for these clients in the UK and globally.

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Svilena Tzekova

Svilena Tzekova

Partner and UK Head of Enterprise Performance Management (EPM)

Svilena leads client transformations, focusing on the feasibility, design and implementation of Centres of Expertise for management reporting, planning and analytics. She also leads the design and implementation of new operating models for Finance, as well as defining and embedding business partnering roles in Finance.

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Joanna Page

Joanna Page

Partner, Lead for Global Business Services

Joanna has a substantive track record of working with large–scale multinational organisations to drive transformational change across a number of industries and functions. She specialises in operating model transformation programmes and is a recognised expert in GBS, shared services and outsourcing.

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Phil Crozier

Phil Crozier

Partner, IT Advisory

Phil is a banking tech partner and leads the UK CIO Advisory practice. He has been with KPMG for 6 years, and has 23 years of IT consulting experience gained through advising banking and insurance clients. Phil provides client side advice to CIOs and IT leaders, across IT strategy, sourcing, service management, architecture and transformation.

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Get in touch with one of our digital transformation experts.

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