Changing Futures | KPMG | UK
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We can help you transform what you do, by transforming who you are

Technology is disrupting today’s business models and creating tomorrow’s. Digital transformation offers opportunities for every organisation that is prepared to think boldly and act confidently.

Embrace change and transform your business with the right partner to implement new ways of working, exploit technology and deliver real-world advantage across your organisation.

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Explore how to get your business ready for the changing future

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Global Customer Experience Excellence report: Tomorrow’s experience, today.

Global Customer Experience Excellence report: Tomorrow’s experience, today.

With the rapidly increasing pace of global change and the growing complexity of everyday life, businesses must have one foot in the present and one foot in the future to deliver competitively superior customer experiences. Based on extensive research across 14 countries and filled with practical insights, our 2018 report is essential reading for anyone who wants to embrace the technologies of the future and deliver tomorrow’s customer experience, today.

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Coca Cola

Sparkling performance

Coca-Cola Enterprises refreshed their approach to performance reporting to bring renewed gains to business performance and achieve cost savings running into the millions.

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Blazing a trail in customer experience

Blazing a trail in customer experience

In 2010, Nationwide set out on a pioneering journey to transform customer experience. Today, the organisation sets the bar on customer experience across sectors, not just in banking.

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TGI Fridays

Serving up what customers want

A new cloud-based ERP solution has revolutionised TGI Fridays’ finance systems and established a single, flexible platform for the future, helping them to serve their customers more efficiently.

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Find out how our expert teams deliver connected consulting to support your digital transformation.

David Rowlands

David Rowlands

UK Head of Consulting

David has a substantive track record of delivering high-profile business transformation programmes. He specialises in helping organisations develop their vision and strategy and set their programmes up for success - partnering with them to implement their planned transformational outcomes.

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Adrian Clamp

Adrian Clamp

Head of Customer Advisory

Adrian has over 20 years’ experience working with large, complex organisations to lead their transformation programmes and implement new customer-facing technologies and operating models.

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Patrick Fenton

Patrick Fenton

Head of Cloud Transformation and Powered Enterprise

Patrick specialises in helping large companies implement back-office transformations enabled by a cloud-based solutions to accelerate transformation, deliver speed-to-value and ensure continuous process improvements.

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Nicholas Griffin

Nicholas Griffin

Head of Global Strategy Group

Nicholas works with CEOs and management teams on high-value and complex strategy issues and opportunities, covering growth strategy, operating strategy and cost, deal strategy and enterprise-wide transformation.

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Katie Clinton

Katie Clinton

Head of Internal Audit & Risk Compliance Services

Katie has over 15 years’ experience providing assurance services to clients. Katie is also an active supporter of KPMG’s Network of Women and leads on a number of Women in Business initiatives across the UK.

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Dale Williams

Dale Williams

Head of Insight Performance Improvement

Dale specialises in helping organisations transform their performance and their supply chains. After starting his career as an engineer and holding a number of senior roles in industry, Dale has been consulting in the Operations space for 20 years. One of the pioneers of Lean thinking, he co-founded the first lean thinking consulting practice in Europe in the late 90s.

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Are you ready for a changing future?

Get in touch with one of our digital transformation experts.

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