Smarter Signposting | KPMG | UK
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Reimagine Smarter Signposting

Smarter Signposting

We look at how digital technologies can help people navigate the confusing landscape of public sector information and organisations

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Partner, Central Government (Welfare)

KPMG in the UK

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Over recent years digital technologies have much improved the experience of using many public services, making them more customer-focused. However, people still find it hard to navigate the confusing landscape of public information and organisations.

In this report we explore:

  • How many life events, such as having a child - lead people to make contact with lots of government agencies
  • How the lack of integrated, holistic advice often makes this a struggle
  • How digital technologies could better serve the public and help them navigate the systems they require

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