Our report looks at how to unlock value with IT service management in an environment where technology is the key to transforming a business.
Our report on unlocking value with IT service management discusses how technology has become the centrepiece of most organisation’s transformation to digital business.
It illustrates how CIOs are struggling to meet stakeholder demands for innovative solutions and also highlights ubiquitous nature of technology in day-to-day life, which further compounds these demands often leading business users seeking technology solutions on their own, outside of the traditional IT organisation.
Key highlights of the report:
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