AI's future in healthcare | KPMG | UK

AI's future in healthcare

AI's future in healthcare

The global healthcare sector is struggling to meet demand. Your.MD founder Matteo Berlucchi explains how AI can help.

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Artificial intelligence will one day outperform medical professionals in providing patients with timely, high quality advice. Matteo Berlucchi, founder of health management app Your.MD tells Patrick Imbach, Co-Head of KPMG’s Tech Growth Team, why it’s such a game changer.

“Everyone needs healthcare information and you either get it from your doctor or you look it up on Google,” Berlucchi says. “And in both cases, the results are not generally that great. We’re trying to fix that with Your.MD.”

Founded in 2013, Your.MD is an artificial intelligence-driven app that uses neural networks, machine learning and natural language processing to help improve the health of people all around the world. 

Berlucchi says users can already rely on the inbuilt chatbot to accurately identify ailments at any time of the day. Once healthcare professionals are able to prove that AI is a better tool for diagnosis than humans, the industry will enter a new era altogether. 

“We believe that the biggest single problem in healthcare is access to the right information,” he says. “The health journey always starts with a consultation with a doctor, who is human and is fallible. They’ve only ever seen cancer six or seven times in their lifetime. The healthcare journey often starts with a wrong step.” 

The vision for Your.MD—and artificial intelligence in the healthcare sector as a whole — is to help users start their journey from the best possible position, which will in turn indirectly transform the economics of health services.

“The global healthcare system is incapable of dealing with the demand,” he says. “Supply is extremely limited and is actually shrinking. If you look at the latest news, recent research suggests two out of five GPs in south west England are planning to quit.”

When users are able to accurately self diagnose, the strain placed on medical professionals and healthcare services — 90% of visits to the GP are for minor ailments — will be lessened, he says.

“I don’t think we’re going to lose jobs,” he says. “I think jobs will be shifted. The industrial revolution didn’t make people unemployed. It made new types of jobs. So people need to reskill and be prepared to reskill.” 

Patrick Imbach, Co-Head of KPMG Tech Growth, says artificial intelligence-powered healthcare apps will be particularly useful for those living in rural areas. 

“Imagine the potential in parts of the world where the next hospital or doctor is not right around the next corner,” he says. “In these parts of the world, health assistants can improve access to healthcare and in turn save lives.”

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