To continue driving revenues, telcos must transform into agile, customer-led organisations that provide a faultless, seamless service across both broadband and mobile.
Our survey of consumers explored their views on the opportunity provided by the connected world. Our findings show there is massive potential for telcos that deliver reliable connectivity and faultless customer service. Average revenue per user could rise by more than 10 percent annually.
Key Highlights from the report:
Our survey also reveals huge opportunities for telcos from the growing demand for a new generation of connected devices and services; from media and entertainment, to utilities and healthcare.