New York City’s Health and Human Services (HHS) agencies have come a long way. New York City recognized that the way its eight Health and Human Services (HHS) agencies delivered services was particularly siloed. In less than a decade they have transformed operations, integrated services to make them more customer-centric, improved their employee experience and reduced costs.
Over the next few years the city will build on what has been accomplished by adding more data, improving the self-service portal and continuing to work on data governance.
Read the full article to find out how The New York story closely mirrors the journey UK policing needs to continue along, empowering citizens to serve themselves.