The future of financial services

The future of financial services

The latest analysis from KPMG’s finest thought leaders across the financial services sector.

The latest financial services sector analysis.

Customer demand is shaping the future of financial services and fundamentally changing traditional business models. The battle for the customer is now top of every organisations agenda. 

Today’s customers expect timely and tailored products and services and the competition across financial services is fierce. To meet this expectation, new ways of engaging with customers are erupting onto the street from start-up firms and big technology businesses.  

The ground held by traditional finance institutions is being fought for by peer-to-peer lending services and insurance, low-cost online-only challenger banks and do-it-yourself portfolio management companies. But there are opportunities ahead for those willing to think differently. 

We are helping all kinds of clients move to this new horizontal world, where they can navigate through complex changes in regulation and public policy to provide truly customer-led services, whilst also cutting costs.

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KPMG’s new-look website

KPMG’s new-look website

The Challenger in the Red Corner

In less than two years you will be able choose who manages payments from your bank account, but will more choice make paying easier or harder?

 
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Closer to customers, closer to reality

A KPMG infographic on technology innovation in Financial Services, as featured in the Sunday Times

 
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A Q&A with Bill Michael

KPMG's Global head of Banking and Capital Markets, Bill Michael, shares his views

 
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H2 Ventures KPMG Fintech 100 2016

The leading 50 established fintechs from across the globe and the next 50 emerging stars.

 
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The Insurance Innovation Imperative

Survey data reveals an insurance innovation imperative.

 
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Phil Smart

Phil Smart is a Partner and UK Head of Insurance and Investment Management.

 
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Growth trends and behaviours in Alternative Finance

Research from over 1,000 crowdfunding and peer-to-peer lending platform options.

 
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Future In.Sight: Insurance evolution through tech

KPMG shares how insurance companies can exploit the latest tech innovations.

 
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The power of alliances in insurance

Insurers look to alliances, partnerships and joint ventures for competitive edge.

 
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Michelle Hinchliffe

Michelle has more than 27 years' experience within Financial Services.

 
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