The findings from KPMG's Global Sourcing Advisory Pulse surveys are gleaned globally from KPMG firms' advisors, who work closely with end-user organisations that are actively exploring or undertaking domestic, near and offshore shared services and outsourcing, and other service delivery initiatives, as well as from leading third-party global business and IT service providers.
The use of robotic process automation (RPA) services is gaining momentum in the market, though not fast enough to keep pace with market hype. While some dimensions of RPA are far from new, advancements in cognitive capabilities and related technology capabilities expands the scope of RPA applicability.
Explore highlights from the report:
KPMG’s new-look website